Privacy Policy

1Introduction

wbuzz ("we", "our", or "us") is Bangladesh's trusted online betting and casino platform. We are committed to protecting the privacy and personal data of every user who accesses or uses the wbuzz platform. This Privacy Policy describes how we collect, use, store, share, and protect personal information in connection with your use of our website and services.

By registering an account or continuing to use the wbuzz platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately and contact us at [email protected].

2Information We Collect

We collect personal information from you in several ways in order to provide, maintain, and improve the wbuzz platform. The categories of personal data we may collect include:

• Identity Data: Full name, date of birth, gender, and a copy of your government-issued identification document (National ID, passport, or driving licence) as part of our Know Your Customer (KYC) process.
• Contact Data: Email address, mobile phone number, and residential address including city (e.g. Dhaka, Chittagong, Sylhet, Khulna) and district.
• Financial Data: Payment method details (bKash, Nagad, Rocket, Upay, or bank account references), transaction history, deposit and withdrawal records, and account balances.
• Usage Data: IP address, browser type and version, device type and operating system, pages visited, time spent on each page, referring URLs, and in-game activity logs.
• Communications Data: Records of any correspondence between you and wbuzz, including support tickets, live chat transcripts, and email exchanges.

3How We Use Your Information

wbuzz processes your personal data for specific, legitimate purposes. We do not use your data for purposes incompatible with those listed below:

• Account Management: To create and maintain your wbuzz account, verify your identity, process deposits and withdrawals, and deliver customer support.
• Legal & Regulatory Compliance: To comply with KYC, anti-money laundering (AML), and responsible gaming obligations, and to respond to lawful requests from relevant authorities.
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, develop new features, and improve the overall user experience for Bangladesh players.
• Marketing & Promotions: To send you relevant promotional offers, bonus notifications, and event updates (such as BPL or T20 World Cup promotions) via email or SMS — only where you have provided your consent to receive such communications.

4Data Sharing & Disclosure

wbuzz does not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:

• Payment Processors: We share financial transaction data with our authorised payment partners (bKash, Nagad, Rocket, Upay, and our banking partners) solely to process your deposits and withdrawals.
• Game & Technology Providers: We share limited technical data (such as session tokens and game identifiers) with our certified game providers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) solely for the purpose of game delivery and integrity verification.
• Legal Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required to do so by applicable law or a valid legal order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

5Data Security

wbuzz employs a range of technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes:

• 256-Bit SSL Encryption: All data transmitted between your browser or mobile device and wbuzz servers is encrypted using industry-standard TLS/SSL protocols, ensuring your personal and financial information is protected in transit.
• Access Controls: Access to personal data within wbuzz is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Regular Security Audits: We conduct regular internal security reviews and work with third-party security specialists to identify and remediate vulnerabilities in our platform on an ongoing basis.

Despite these measures, no internet transmission or electronic storage is completely secure. If you have reason to believe your account has been compromised, please contact us immediately at [email protected].

6Cookies & Tracking Technologies

wbuzz uses cookies and similar tracking technologies to operate the platform efficiently and to improve your experience. Below is a summary of the types of cookies we use:

• Essential Cookies: These are necessary for the platform to function correctly. They enable core features such as login session management, security tokens, and language preferences. These cookies cannot be disabled.
• Analytics Cookies: These help us understand how users interact with the wbuzz platform — which pages are visited most, where users drop off, and how performance can be improved. All analytics data is aggregated and anonymised.
• Preference Cookies: These remember your settings and preferences (such as your preferred language or display options) so you do not need to re-enter them each time you visit the platform.

7Your Rights & Choices

As a wbuzz user in Bangladesh, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: Subject to our legal retention obligations (including AML and KYC record-keeping requirements), you may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Withdraw Consent: Where we process your data on the basis of your consent (e.g. for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8Data Retention

wbuzz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and reporting requirements. Our general retention periods are as follows:

• Account and identity records: retained for the duration of your account and for a minimum of 5 years following account closure, as required for AML compliance.
• Transaction and financial records: retained for a minimum of 5 years following the date of the transaction in accordance with applicable financial regulations.
• Support and communications records: retained for up to 3 years from the date of last contact, unless a longer period is required for legal proceedings.

When personal data is no longer required for its intended purpose and no legal retention obligation applies, we will securely delete or anonymise it.

9Children's Privacy

The wbuzz platform is strictly intended for adults aged 21 and above. We do not knowingly collect, solicit, or store personal data from any individual under the age of 21. Our registration process includes age verification steps to enforce this restriction. The following measures are in place:

• Age Gate at Registration: All users are required to confirm they are aged 21 or above during the account registration process. Accounts where age cannot be verified will be suspended pending review.
• Immediate Deletion on Discovery: If we discover that we have inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data from our systems and close the associated account.
• Parental Reporting: If you believe a minor has created an account on wbuzz, please notify us immediately at [email protected]. We will investigate and act promptly.

10Changes to This Privacy Policy

wbuzz reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this policy, we will:

• Update the "Last updated" date at the top of this page to reflect the date of the most recent revision.
• Where the changes are significant, notify registered users via email or an in-platform notification.
• Make the updated policy available on this page for your review prior to the changes taking effect.
• Where required by applicable law, obtain your consent before implementing changes that materially affect how your personal data is processed.

Your continued use of the wbuzz platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

11Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which wbuzz handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.

12Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable to the jurisdiction in which wbuzz operates. By using the platform, you agree that any dispute arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts or arbitration bodies designated by wbuzz.

If any provision of this Privacy Policy is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary so that the remainder of the Privacy Policy continues in full force and effect.